{"product_id":"repair-warranty-brokering","title":"Repair Warranty Brokering (1 Year At Time Of Purchase)","description":"\u003ch2 style=\"text-align: left;\"\u003e1-Year Repair Warranty Brokering (At Time Of Purchase)\u003c\/h2\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cspan\u003eThis is a non-transferable Policy outlined herein along with your purchase receipt, constitute the entire agreement between you and us. Your Policy begins on the date of purchase (not the date you received your product) and expires based on the duration you've purchased.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eThis Policy is NOT a manufacturer's replacement warranty of some sort but rather an intermediary service for your original warranty. The warranty itself will be fulfilled by the manufacturer as per their terms. This means that we are bound by the manufacturer’s coverage, terms, timing and procedures. Having stated that, some items may not be covered under the manufacturer's warranty and\/or will be deemed as \"customer's fault\". We have no say in their final decision nor are we in control of how long it will take for the manufacturer to send back your Product but know that we are as eager as you are to have your repaired Product shipped back to you. Replacement parts utilized for repair will be, at our sole discretion, new, rebuilt or non-original manufacturer’s parts that perform to the factory specifications of the Product.\u003c\/p\u003e\n\u003ch2 style=\"text-align: left;\"\u003eCoverage\u003c\/h2\u003e\n\u003cp style=\"text-align: left;\"\u003e\u003cspan\u003eThis Policy covers the \u003c\/span\u003e\u003cb\u003einner parts\u003c\/b\u003e\u003cspan\u003e of your gate operator\/telephone entry system that fail due to normal wear and tear and\/or defects in materials or workmanship. It does not cover a unit in its entirety meaning you cannot send the unit as a whole and a receive a new one. Also, we cannot send you a new part from our stock ahead of time.\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch2 style=\"text-align: left;\"\u003eProcess\u003c\/h2\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eStep 1: Call the manufacturer of your equipment and describe the issue your are having. At times the manufacturer will stonewall customers, however it is on you, the customer, to get a hold of a representative within the manufacturer's organization to help you. We cannot call on your behalf or process the warranty without you calling\u003c\/li\u003e\n\u003cli\u003eStep 2: After diagnosing the problem with a representative, and assuming you need replacement parts, request a ticket number along with the part numbers that this ticket number covers. This portion is critical as without it we cannot process your warranty case.\u003c\/li\u003e\n\u003cli\u003eStep 3: Fill out this \u003ca href=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0141\/9617\/8998\/files\/RepairForm.pdf?2666\" target=\"_blank\"\u003eRepair Form\u003c\/a\u003e and email to our sales department\u003c\/li\u003e\n\u003cli\u003eStep 4: Assuming your case is valid and your warranty was paid for in advance, we will start the warranty process with the manufacturer on your behalf.\u003c\/li\u003e\n\u003cli\u003eStep 5: Ship the faulty item UPS to our office along with a return label (for the repaired item) back to you\u003c\/li\u003e\n\u003cli\u003eStep 6: Wait for the manufacturer to deliver the repaired item to us (this can take from 1 to few weeks and we have no way to expedite this process). Once we receive the part we will ship it to you using the label you've provided\u003c\/li\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003eShipping Fees\u003c\/h2\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eThis Policy does not cover any shipping fees.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003eDeductibles\u003c\/h2\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eThere are no deductibles under this Policy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003eLimits of Liability\u003c\/h2\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eThe total liability under this Policy cannot exceed the total amount you paid for your Policy.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003eRefunds\u003c\/h2\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eThis Policy is nonrefundable at any time, whether used or not\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003eExclusions\u003c\/h2\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eRequests past the expiration date will not be honored regardless of the reason or the timing\u003c\/li\u003e\n\u003cli\u003eEntire operators: only the interior parts are covered. You will need to remove the specific faulty part and send only that faulty part for repair. You cannot send the entire unit for repair.\u003c\/li\u003e\n\u003cli\u003eProducts with a missing serial number whether altered, defaced or removed will not be accepted\u003c\/li\u003e\n\u003cli\u003eDamage due to an accident, abuse, neglect, intentional damage, misuse, unauthorized modification, viruses or spyware (when applicable)\u003c\/li\u003e\n\u003cli\u003eBodily and\/or property damage due to fault with the equipment\u003c\/li\u003e\n\u003cli\u003eAny and all labor costs incurred by you for any reason\u003c\/li\u003e\n\u003cli\u003eConsequential or incidental damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, downtime, time and effort, travel charges, technician\/installers\/labor costs etc.\u003c\/li\u003e\n\u003cli\u003ePower surges. lightning, fire, flood, condensation, mold, immersion\/submersion in liquid, acts of God\u003c\/li\u003e\n\u003cli\u003eFaults caused by insects\/rodents\/snakes and\/or other animals\u003c\/li\u003e\n\u003cli\u003eLost or stolen Product\u003c\/li\u003e\n\u003cli\u003eCosmetic damage to your Product including but not limited to scratches, dents, peeled stickers, missing\/broken parts that do not otherwise affect or materially impair the use of your equipment\u003c\/li\u003e\n\u003cli\u003ePersonal items left in the Product you sent for repair - you are responsible for removing all personal items including accessories from the Product before sending the Product for repair\u003c\/li\u003e\n\u003cli\u003eAccessories: gate accessories are not covered\u003c\/li\u003e\n\u003cli\u003eBatteries: batteries are not covered\u003c\/li\u003e\n\u003cul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003ePolicy Changes\u003c\/h2\u003e\n\u003cul style=\"text-align: left;\"\u003e\n\u003cli\u003eThis service is subject to change without notice\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 style=\"text-align: left;\"\u003eJurisdiction\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eThis Agreement is made in, and shall be governed solely by the laws of the State of California, County of Ventura.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Elite","offers":[{"title":"Default Title","offer_id":20586537451574,"sku":"repair-warranty-1yr","price":129.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0141\/9617\/8998\/products\/repair_warranty.jpg?v=1753914798","url":"https:\/\/theelitegateoffers.com\/products\/repair-warranty-brokering","provider":"Elite Gates","version":"1.0","type":"link"}